Expected Shipping Times
We will make every attempt to ship out your order as soon as possible.Orders placed Monday through Saturday by 2:00pm Central Time will generally leave our warehouse by the next business day. Orders placed after 2:00 p.m. CST or on Sunday and holidays will generally leave our warehouse within 2 business days.Once your product(s) has shipped, We will try our best to ship out your order as fast as we can.
After you successfully place your order and we received your order infomation from our website.We will ship out your order immediatly after we confirmed your profile and address.We will choose the fastest way of delivery below:EMS,It usually takes our 7~10 bussiness days,Please be assured and patience.
Our sites Guarantees
The following guarantees only apply to our Products.
14 Days Money Back Gurantee:
If you are not satisfied with any of the products shipped by our sites, we'll be happy to refund your payment. To qualify for a refund, you must request a Return Merchandise Authorization (RMA) via our Self Service Return process (accessible from the Order Status page) or contact Customer Service within 14 days after receiving your shipment (or before using up 60 minutes of talk time, whichever is reached first).
30 Days Satisfaction Guarantee:
If you are not satisfied with any of the products you received, and wish to exchange one for another, you must contact us by email within 30 days.We'll be happy to exchange a new one for you.If damage is found to have been caused by the customer, an email notification will be sent and item(s) will be shipped back at the customer's expense. No return will be provided.
Non-physical products (such as downloadable applications & content and gift certificates) cannot be returned or exchanged.
Return Processing Time and Notification
Once our sites has received your returned item(s), we will process your return within 7 business days. You will receive an email notification of any returned item(s). If you have requested an exchange, a confirmation email will be sent to you and you will receive email notification of shipping information. If there are any issues or problems with your return, our sites will notify you by email.
Wrong Item or Quantity Shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account. If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity at the full retail price, even if you didn't order it.
Damaged in Shipping
If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy.